Now, they’ve made it even better.
Well, actually I guess we made it better for ourselves by upgrading our package that includes time tracking for tasks. This was a big issue for us. With our support clients, we’d been finding that many trouble ticket systems were too technically oriented, and kept us out of step with clients’ real needs. The Basecamp system is really more like trouble-tickets crossed with storytelling. The main drawback from the bean counter’s perspective was that it didn’t allow us to track the time spent on interactions with clients, much like the trouble ticketing systems.
Now with our upgrade to a package that includes time-tracking for todo tasks, life has been considerably better. For those that need it, we highly recommend the upgrade to a Basecamp package that includes this valuable feature. Now if they could only allow us to track both estimated and actual billing times. That would be the icing on the cake.
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This entry was posted on Tuesday, August 29th, 2006 at 7:06 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.