Time tracker in Basecamp worth the upgrade

BasecampClose friends and clients of PICnet have known for a long time of our love affair with Basecamp. The project management system that popularized Ruby on Rails has been manna from the heavens for us.

Now, they’ve made it even better.

Basecamp Todo Task Time TrackingWell, actually I guess we made it better for ourselves by upgrading our package that includes time tracking for tasks. This was a big issue for us. With our support clients, we’d been finding that many trouble ticket systems were too technically oriented, and kept us out of step with clients’ real needs. The Basecamp system is really more like trouble-tickets crossed with storytelling. The main drawback from the bean counter’s perspective was that it didn’t allow us to track the time spent on interactions with clients, much like the trouble ticketing systems.

Now with our upgrade to a package that includes time-tracking for todo tasks, life has been considerably better. For those that need it, we highly recommend the upgrade to a Basecamp package that includes this valuable feature. Now if they could only allow us to track both estimated and actual billing times. That would be the icing on the cake.

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This entry was posted on Tuesday, August 29th, 2006 at 7:06 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

2 Responses to “Time tracker in Basecamp worth the upgrade”

  1. Amy Stephen says:

    I love Basecamp, too. Such a nice interface — and on the web!

    If you want to go deeper into project management — and get critical path, delays, variances, and integration for portfolio management, etc., check out http://www.openworkbench.org/ . Nice product – rivals MS Project easily. Also – the website is built out of guess what tool? Nice little CMS all the kids are raving about?

    Thanks so much for keeping your content interesting and fresh! Much appreciated. Amy

  2. Chris Rivard says:

    Hi!

    Just wanted to let you know that Clearwired has released Sundial – a basecamp time tracking widget for Mac OS X. We use basecamp here, but have bounced around to different time tracking applications. We built Sundial so that we could quickly log time from our desktops. Take a look and let us know what you think!

    http://www.clearwired.com/sundial

    Cheers, Chris

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