Capitol Hill to constituents: stop it with all the email (just for now, thanks)

We’ve been working on the Hill for quite a few years now, and we’ve seen first-hand the amazing impact the Internet has had on the way congressional offices operate. It seems today that this powerful connectivity has certainly been well utilized by constituents during the current fiscal crisis.

A local newspaper, The Hill, published a story on September 30 that said the House had disabled the email forms on the main Web site from processing messages sent by constituents to House offices.  Without this intervention:  the anticipated crash of the Web site.

The CAO issued a “Dear Colleague” letter Tuesday morning informing offices that it had placed a limit on the number of e-mails sent via the “Write Your Representative” function of the House website. It said the limit would be imposed during peak e-mail traffic hours.

“This measure has become temporarily necessary to ensure that Congressional websites are not completely disabled by the millions of e-mails flowing into the system,” the letter reads.

While I want to do my best not to wade into the debate on the “logic puzzles” on offices’ Web sites, I am surprised that there wasn’t a better way for the Chief Administrative Office to manage the flood of information from concerned citizens.

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This entry was posted on Wednesday, October 1st, 2008 at 2:45 pm and is filed under congress, nptech. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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