Stellar support, simplified systems

Recently, we helped migrate a newly designed Coalition to Stop Gun Violence to the Soapbox platform, after they were seeing diminishing service and support from their old system. The organization wanted an option to have support 24 hours a day and to build a relationship with their platform provider.

And boy, did we build a relationship! As project manager, I spoke with Ladd Everitt from CSGV almost every day – as their PR/media person, he had a great personal investment in the website, and he was very involved with the decision-making and details from the start of the project.

We originally were going  to use the eblast system Vertical Response, tied into the Salesforce CRM to manage CSGV’s contacts.  However, upon understanding the small staff they had and the technical literacy which these two systems required, I decided to look into Network for Good’s My Emma Email Now! This turned out to be both a simpler and more affordable solution for the client. Now CSGV has petitions, contact forms and surveys running through the form creation on Email Now, and they are also able to send out well-designed html email blasts through this very simple and easy to use system. I also want to give a quick shout out to Kate Purcell, the designer of the site.

The relationship PICnet built with Ladd for this site was great for overall communications and for the momentum of the project.  He was a great example of a smooth client-vendor partnership – always delivering on time and was available at all hours during the holidays for launch.

The Coalition to Stop Gun Violence seeks to secure freedom from gun violence through research, strategic engagement and effective policy advocacy. Learn more here.

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This entry was posted on Thursday, February 11th, 2010 at 9:30 am and is filed under design, Non-Profit Soapbox, project management. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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