Nonprofit scam alert: Issuing a refund to a supporter? Only credit the original card

Do you find your nonprofit getting a request for a refund of a donation? If so, beware that there is a scam afoot that targets nonprofits, as reported by IATS. A baddie contacts you posing as a donor and asks for a refund. They say they meant to donate less. They say they used the wrong card. They say that some horrible thing just happened to them and they need the money back for expenses related to said horrible thing. In fact, they could say a lot of things.

The upshot: don’t issue a refund to a credit card that is different than the one used for the original donation, and never issue a check or cash to refund a credit card donation.

Stay safe – and smart! – out there.

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This entry was posted on Friday, January 31st, 2014 at 10:14 am and is filed under online donations, Online Fundraising, quick tips. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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