Archive for the ‘nptech’ Category

D.C. nonprofits: Compete to win $7,500 through 501cTECH’s 2014 Technology Innovation Awards

Hey D.C. nonprofits! 501cTECH wants to hear your idea for an innovative new technology project, and they are giving $7,500 to the three ideas which dazzle them the most.

501cTECH's 2014 Technology Innovation Awards

The 2014 Technology Innovation Awards this year will recognize one DC-area nonprofit from each the following three cause categories:

  • PreK-12 and STEM Education
  • Skills to Succeed and Workforce Development
  • Veterans and Military Families

Fill out this simple application before June 30th, and a panel of judges will decide whether or not your idea should win $7,500 and a free 501cTECH consultation.

To learn more, check out their flyer and register for a free 30 minute webinar being held TODAY, June 23, at 4:00 PM ET.


Why the best nonprofits are like Lionel Messi

Among the international soccer talent that much of the planet is obsessively following with each dribble, pass, and shot of the World Cup stands a 5’7″ Argentine who many consider the best player of his generation, if not of all-time.

Here are three traits that make Lionel Messi superb, and that the best nonprofits share with him. Read more »


Numbers, consistency, and online petitions: what they mean for your nonprofit and its ladder of engagement

Let’s talk numbers, shall we?

To start, let’s grab the number 1.92. 1.92 is the number of times more likely someone signing an online petition is to donate to a similar cause after signing. This was quantified by researchers Yu-Hao Lee and Gary Hsieh in their study Does Slacktivism Hurt Activism?: The Effects of Moral Balancing and Consistency in Online Activism.

So, I sign your online petition, I am then almost twice as likely as someone who didn’t sign that petition to give money to a cause that is similar to yours.

Notice that didn’t read “give money to your organization”. Mark that. It’ll be on the quiz later. The researchers also found that I’m more likely to take other actions in support of similar causes after signing your petition, provided those actions don’t cost me much.

A great example: signing another online petition. Read more »


Salesforce, innovation, and the power of failure for nonprofits

Nothing is perfect but it is possible to use our inevitable failures to inspire innovation, and build the collaborative learning practices needed to become more competitive, effective and resilient organizations.

- Vision Statement of

Let’s face it. We screw up. We make mistakes. We miss the target, or realize after scoring a direct hit that we were aiming at the wrong target all along.

We fail.

This is all the more true when we have lofty goals which are chock full of difficult targets to hit. And nonprofits are nothing if not organizations with lofty goals. They are looking to foster the social good by curing ugly, intractable problems that don’t have easy answers or tried-and-true remedies.

Nonprofits need to fail. It’s often within failure that true innovation happens. Read more »


It’s National Volunteer Week!

I had no idea it was National Volunteer week until Bethany at NTEN wrote this little blog post thanking all the chapter coordinators for their help in running NTEN events over the years.  While I guess I do technically volunteer as the DC NTEN Chapter coordinator, I rarely think of it as volunteering. Rather, I think of it as community building of accidental techies who are trying to do good in this mad, crazy world. And since I love meeting new people and organizing events, my NTEN happy hours aren’t something I begrudge, but instead something to which I look forward.

That being said, I hope you can join me for our next DC NTEN Happy Hour to be held on Wednesday, April 23 at Local 16. Let’s hope for nice weather as we’ll be upstairs on their outdoor patio. For more info and to RSVP, be sure to visit the event page. Hope to see you there!


March Madness causes productivity to plunge by $1.2B; penguin and his nonprofit stay efficient with Salesforce and Soapbox Engage

March Madness is upon us and the statisticians at Challenger, Gray, and Christmas LLC are predicting it will cost employers more than $1.2B in employee productivity.

Phil March Madness

Phil Penn Gwynn, Online Communications Director / Bookkeeper / Database Administrator / Webmaster / Video Blogger for, isn’t worried, though:

With Soapbox Engage integrating our website with Salesforce, the efficiency gains we achieve with online donations, event management, and our self-service member portal far surpass the hours lost with me…uh, I mean, members of our team…distracted by the NCAA tournament.

Interested in how your nonprofit can become more efficient and effective by integrating your website with Salesforce? Contact us!


Join us for 10th annual Penguin Day DC this Wednesday for nonprofit tech knowledge

We’re proud to co-sponsor this year’s 10-year anniversary of Penguin Day – and we’d love for you to come and join the fun and knowledge sharing!

What is Penguin Day? Penguin Days are designed to let nonprofits and social justice activists learn about free and open source software (FOSS) that can support their work and potentially save them money, including tools for web publishing, fundraising, blogging, and campaigning. Facilitated by the irrepressible Allen “Gunner” Gunn, it’s always a heck of a ride, chock-full of knowledge and valuable connections.

Penguin Day DC will take place:

This Wednesday, March 12th 9 am – 5 pm The Pew Charitable Trusts DC Conference Center 901 E St. NW Washington, DC 20004-2008 See map

The cost is just $50 for the entire day. Join for all day or just what you can.

Check out the full agenda and register now!


A Tier in My Eye: Notes on Soapbox Support ticket management strategies

I have been asked, when talking about how our support ticket management strategy is set up, what sort of tier structure we use.

For those of you who don’t know, ticket management usually has some sort of “tiering structure” where a ticket starts at Tier 1, and then may get escalated to Tier 2, Tier 3 and so on, depending on how complex the issue is.  Three or four tiers are typical – but I’ve heard of structures as large as ten tiers. If a ticket comes in, and the Tier 1 agent isn’t able to address it, she will escalate it to Tier 2, and so on. Read more »


Soapbox Mailer radically expands mass email merge fields for more powerful Salesforce integration

With its latest release this weekend, Soapbox Mailer takes mass email integration with to a whole new level, allowing you to merge data from any standard or custom field on any of the following objects: Read more »


9 reasons your nonprofit should use online petitions – even if you’re not an advocacy organization

To effectively raise money and build an engaged group of supporters, your organization needs more than just a donate page on its website. You need strategies and tools that move people from casual visitor to recurring donor and dedicated supporter – all while minimizing overhead.

Online petitions are an effective tool to capture the casual visitor and active donor alike, and move them down the engagement path – even if yours isn’t an advocacy organization.


Here are nine reasons why: Read more »