Join us for 10th annual Penguin Day DC this Wednesday for nonprofit tech knowledge

We’re proud to co-sponsor this year’s 10-year anniversary of Penguin Day – and we’d love for you to come and join the fun and knowledge sharing!

What is Penguin Day? Penguin Days are designed to let nonprofits and social justice activists learn about free and open source software (FOSS) that can support their work and potentially save them money, including tools for web publishing, fundraising, blogging, and campaigning. Facilitated by the irrepressible Allen “Gunner” Gunn, it’s always a heck of a ride, chock-full of knowledge and valuable connections.

Penguin Day DC will take place:

This Wednesday, March 12th
9 am – 5 pm
The Pew Charitable Trusts DC Conference Center
901 E St. NW
Washington, DC 20004-2008
See map

The cost is just $50 for the entire day. Join for all day or just what you can.

Check out the full agenda and register now!

 

Reason #4: Gunner is bringing the love bombs

Pre-Summit Day of Training
Monday, May 5th
9 am – 4:30 pm
Washington, DC – location TBA
Register today!

Soapbox User Summit
Tuesday, May 6th
9:30 am – 5:30 pm
Washington, DC – location TBA
Register today for early bird pricing!

A new week brings a new reason to attend this year’s Soapbox User Summit on May 5th and 6th. Check out Reason #4 in our countdown below and then register so you can take advantage of half off early bird pricing before it ends next Friday, March 14th!

Gunner: Soapbox User Summit 2013

Reason #4: Gunner is back, and he’s bringing the love bombs

Read more »

 

A Tier in My Eye: Notes on Soapbox Support ticket management strategies

I have been asked, when talking about how our support ticket management strategy is set up, what sort of tier structure we use.

For those of you who don’t know, ticket management usually has some sort of “tiering structure” where a ticket starts at Tier 1, and then may get escalated to Tier 2, Tier 3 and so on, depending on how complex the issue is.  Three or four tiers are typical – but I’ve heard of structures as large as ten tiers.

Tiered

If a ticket comes in, and the Tier 1 agent isn’t able to address it, she will escalate it to Tier 2, and so on. Read more »

 

Top 5 Reasons to attend the 2014 Soapbox User Summit: Reason #5

Pre-Summit Day of Training
Monday, May 5th
9 am – 4:30 pm
Washington, DC – location TBA
Register today!

Soapbox User Summit
Tuesday, May 6th
9:30 am – 5:30 pm
Washington, DC – location TBA
Register today for early bird pricing!

The third annual Soapbox User Summit is only weeks away on May 6th and, as time draws nigh, we’re going to be sharing the Top 5 reasons why Soapbox users should register and attend – all so you don’t get caught sleeping and miss the opportunity!

penguin cymbals

Reason #5: Bigger, better, more!

Read more »

 

Register now for Soapbox User Summit and Pre-Summit Day of Training, May 5th – 6th: Early bird pricing through March 14th!

Pre-Summit Day of Training
Monday, May 5th
9 am – 4:30 pm
Washington, DC – location TBA
Register today!

Soapbox User Summit
Tuesday, May 6th
9:30 am – 5:30 pm
Washington, DC – location TBA
Register today for early bird pricing!

2013 Soapbox User Summit

Longing for some Soapbox knowledge and inspiration to achieve great things with your website? Wrestling through nagging nightmares that your site could be doing so much more to further your mission? Hungry for Salesforce wisdom? Want to get the lowdown on new features slated for Soapbox? Just want to hang out with friendly PICnetters, fellow Soapbox users, and get a free penguin?

Join us for the third annual Soapbox User Summit on Tuesday, May 6th, 2013 in Washington, DC! Read more »

 

Soapbox Mailer radically expands mass email merge fields for more powerful Salesforce integration

With its latest release this weekend, Soapbox Mailer takes mass email integration with Salesforce.com to a whole new level, allowing you to merge data from any standard or custom field on any of the following objects: Read more »

 

Global Fund for Women responds to Typhoon Haiyan with Soapbox Engage for most successful online giving campaign

In November 2013, Typhoon Haiyan struck the Philippines, killing more than 6,000 and devastating villages and towns across the island nation. Global Fund for Women, a leader in advancing the rights of women and girls worldwide, moved quickly to empower their grantees in the Philippines to address the need.

Thaiphoon Haiyan

Using Soapbox Engage, Global Fund for Women achieved its most successful online giving effort ever in response to a crisis. Online contributions totalled more than $75,000 from donors around the world, helping devastated communities rebuild and safeguarding women and children in the aftermath of the storm. Read more »

 

Nonprofit scam alert: Issuing a refund to a supporter? Only credit the original card

Do you find your nonprofit getting a request for a refund of a donation? If so, beware that there is a scam afoot that targets nonprofits, as reported by IATS.

Credit card scam

A baddie contacts you posing as a donor and asks for a refund. They say they meant to donate less. They say they used the wrong card. They say that some horrible thing just happened to them and they need the money back for expenses related to said horrible thing. In fact, they could say a lot of things. Read more »

 

Introducing Soapbox Petitions: Mobilize supporters, build your mailing list, advance your mission

Online petitions are a powerful way to mobilize supporters, build your mailing list, increase donations, and advance your mission.

We’re proud to introduce Soapbox Petitions, our latest app with which you can easily create mobile-friendly petition campaigns with your organization’s branding that integrate directly with Salesforce.com.

Petitions on smartphone

With Soapbox Petitions, there is no platform that gets in between you and your supporters. No sponsored petitions dilute your message. No fees are charged for gaining access to your supporters or for the size of your mailing list. Read more »

 

Whose brand are you building with your nonprofit’s online petition?

I just signed a petition for a cause I believe in, sponsored by an organization I care about. The petition happened to use a well-known online petitions platform.

The logo on the top of that site was for the platform.

The thank you email that landed in my inbox after I signed the petition was from the platform’s email address.

That platform’s logo was at the top of the thank you email. Its name was in the footer.

The thank you email was even signed by the platform’s team.

When all was said and done, it was hard to remember whose petition I had signed. Read more »