Posts Tagged ‘Support’

We’re hiring a Support Account Specialist

We’re looking for a Support Account Specialist to join us in our D.C. office and deliver quality service in supporting the websites we build for our non-profit, association, and congressional clients. The individual who takes this position will be joining a dedicated and motivated team that seeks to offer the very best experience for our non-profit clients as they leverage their web presence to fulfill their missions.

Required Qualifications

We’re specifically looking for fun individuals with:

  • excellent client communications chops;
  • finely-tuned problem solving skills;
  • a natch for organizing tasks and competing priorities;
  • at least one year of experience with PHP (especially Joomla CMS experience) and MySQL;
  • bachelor’s degree;
  • experience with the non-profit community;
  • great references; and
  • a can-do attitude that focuses on delivering quality solutions.

The right applicant will not only have the basic tech qualifications, but will truly enjoy working for the non-profit sector. You’ve got to have heart. You’ve got to be passionate about public service and the social sector.

To Apply

So, if you think you fit the bill, or know someone who does, please send us your:

  1. resume
  2. cover letter
  3. salary history
  4. references

We’re hiring immediately!

jobs{ at-sign }picnet.net ATTN: Ben Freda, Director of Operations

Please, NO PHONE CALLS OR FAXES. Applications will only be accepted via email. NO OUTSOURCING FIRMS OR CONSULTANTS.

 

The PICnet Salon Experience

Even the most thoughtfully designed website needs some attention from time to time. Our clients’ needs change and develop, and their websites must change with them. And as we know, technology changes, too, sometimes so quickly that the next new version of something is out before you’ve barely gotten used to the current one.

So what happens when a PICnet client needs assistance with their website after it has launched? They contact the PICnet Support Team and we get their issues resolved. At PICnet, we are passionate about supporting our clients. They are more than just accounts to us – they – YOU – are our partners. We care about the issues that our clients stand for, and strive to be an integral part of their success.

We have been undergoing a philosophical metamorphosis in the PICnet Support Department over the past couple of months, further articulating what makes us unique, and we are really excited about it! It is a client-forward strategy that we like to call the PICnet Salon Experience. We understand how frustrating technical support can be. We know, because we have to interact with support from dozens of companies ourselves in our daily work. We are constantly frustrated by a lack of responsiveness, unknowledgeable support agents, confusing ticketing systems, and ultimately, unsatisfactory solutions to our problems.

PICnet is committed to being the opposite of that.

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